IT Service Helpdesk

Providing technology support services for the campus community

Lets Get Started!

FAMU ITS makes life on campus easier with user-friendly, innovative technology. ITS' interaction with students begins during the admissions process when they receive their FAMNetID, which is the username they will use throughout their entire student and alumni experience at FAMU. The FAMNetID allows access to our three (3) major systems:

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Log in Now!

Offers everything you need to keep track of your academic career in one place! Register for classes, check your grades, manage your financial aid, and so much more!

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FAMU Outlook Email

Explore all of the features your FAMU email has to offer including Microsoft Office 365, One-drive and 1 TB of cloud storage, just to name a few!

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Get Connected!

Stay connected just about anywhere on campus with FAMUSecure, Eduroam, or our Guest network


What Can We Help You With?

Having difficulties? See if any of our easy breakdown "How Tos" can help!

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Accept or Decline Financial Aid

Any Financial Aid you receive must be accepted if you are interested in using it, or declined if you do not need the funding. We can show you how! 
Get Your Financial Aid Funds!
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Applying for Graduation

You're almost there! Before you can walk across that stage, you have a few more things to do. Follow the step-by-step guide below to successfully apply for graduation! 
You're Almost Done!
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Clearing Cookies and Cache

When experiencing certain problems, like loading or formatting issues, Its a good idea to try clearing your cookies and cache to "reset" your browser. 
Sweep Your Site Data Clean!
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Connect a Gaming or Smart Device to WiFi

Connecting to the FAMU wireless network on a gaming or Smart device is extremely easy with the 'MyDevices' Portal. 
Let The Entertainment Begin!
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Guest/ Parent iRattler Account

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Registering For Classes

This step-by-step guide will show you how to use the 'Rattler Schedule Builder' to plan your perfect semester!  
Build The Perfect Schedule!
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Setting Up Direct Deposit

Whether you're a financial aid  recipient or a student worker, this guide will help you set up your direct deposit in no time! 
Enroll Now!
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Virus/ Malware Scan

Has your device been compromised by a phishing email scam or a spam virus/ threat? Learn how to run a malware scan right from your computer. No extra programs needed! 
Remove Those Threats!

Need A Bit More Help?

  • Help Desk Request
  • Helpdesk Service Request System
    iRattler, Email, and WiFi are just a few of the things that students, faculty, and staff can seek help with using the Helpdesk Service Request System.

Contact Us

When you need support, we're here!
1610 S Martin Luther King Jr Blvd
Tallahassee, FL 32307
FAMU University Commons | G126
(850) 412-4357